Pegasus Travel Management

TERMS & CONDITIONS

PLEASE READ THE FOLLOWING TERMS & CONDITIONS (the "Terms & Conditions") CAREFULLY BEFORE USING THIS WEBSITE.

Your use of this website (hereinafter referred to as the "Website") is expressly conditioned on your acceptance of the Terms & Conditions. By using this Website, you signify that you unconditionally agree and accept to be legally bound by the Terms & Conditions. You must be at least eighteen (18) years old to use the Services. The Terms & Conditions apply to the use of this Website. These Terms & Conditions limit and exclude our liability. Your legal recourse for liability from using this Website will generally be limited to claims against third party service providers. If you are accessing our Website or initiating transactions on our Website, you will be deemed to have read, understood and agreed to these Terms & Conditions.

If you do not agree with any part of the Terms & Conditions or you are under eighteen (18) years old, you must not use this Website. 

1. WEBSITE CONTENT & USAGE

Pegasus Travel Management Pte Ltd. (hereinafter referred to as the "Company"), Registration Number 200600333N, is the operator of this Website. This Website, and each of its modules, together with the arrangement and compilation of the content found on this Website, is the copyrighted property of the Company and/or its various third party providers and distributors and which is licensed to the Company.

The Company makes its best efforts to ensure that all the information appearing on our website is accurate and up to date. However, the Company does not accept liability for any errors, omissions and reserves the right to change this information at any time and without notice.

The Company grants you a limited, non-exclusive, non-transferable, non-sub-licensable and revocable right to use this Website in accordance with the Terms and Conditions. You agree that you:

  1. shall only use this Website to make legitimate reservations or purchases and shall not use this Website for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.
  2. shall only provide all information as accurate as possible
  3. shall allow the Company to use and disclose any personal information collected from this Website about you to any third party providers for your booking if required.
  4. shall allow the Company to use information about you for internal planning or product development purposes in order to improve the quality of our services and send regular promotions to you.
  5. shall not take any content found in this Website to be printed, reproduced, stored in a retrieval system or transmitted in any form without prior permission from the Company.
  6. shall not use any device, software or routine to interfere or attempt to interfere with the proper working of this Website.

You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm or loss resulting from your use of this Website.

2. ONLINE BOOKING

  1. All prices and availability displayed for the products and services in this Website are subjected to changes without prior notice even upon full payment made.
  2. Unless otherwise expressly stated on the Website, the Company acts as agent for its third party providers and distributors for all products and services purchased by you on this Website. A contract for the sale and purchase of products and services may be made online at this Website by your acceptance of the products and services offered on the Website (the "Contract") by third party providers and/or distributors and/or where stated, the Company, and you hereby agree to waive any rights to challenge the validity or enforceability of Contracts entered into on this Website on the grounds that it was made in electronic form instead of by paper and/or signed or sealed. Please note that by indicating your acceptance to purchase any product or service offered on the Website, you are obligated to complete such transactions. You are solely responsible for checking that the booking made contains the correct information (including dates, names and timings). The Company and the third party providers and distributors shall be entitled to rely on the information contained in your booking and shall not be responsible for any error(s) made in your booking.
  3. You may be bound by terms and conditions imposed by the third party providers for whom the Company acts as an agent including conditions of carriage, refund and cancellation policies of airlines, cruise lines, car hire operators, hotels, etc. The Company is not liable for any claims against non-fulfillment or unsatisfactory fulfillment of products and services purchased on your behalf by the Company from these third party providers and distributors, such as, but not limited to, airlines, hotels, tour operators, car hire companies, insurance companies, and other entities. At times, airlines and other travel services providers may overbook passengers on their flights or re-schedule flight times. The Company is not responsible for any such incidents.
  4. In the scenario where the Company is unable to confirm your booking due to tour components availability after payment has been successfully charged, the Company will propose alternative and offer the option for a full refund.
  5. The Company is not liable for any claim against non-fulfillment or unsatisfactory fulfillment of products and services purchased from our hotel partners, partner sites, tour operators, car hire companies, insurance companies, and other entities found on our website.
  6. Each product and service found on our website has their specific terms and conditions. Please refer to our website's and booking confirmation's terms and conditions, user agreement and privacy policy, and also the terms and conditions of the individual product and service before purchase.
  7. You agree that multiple over-lapping bookings for the same traveller/s are not allowed and may result in damage and loss to the Company, which you will bear in full.
  8. Any booking or enquiry made in this Website cannot be construed as having been received and processed immediately by the Company, unless a relevant employee of the Company has acknowledged to you by contacting you. Even then, the acknowledged booking or enquiry requires a minimum processing time of varying periods. The Company will not be held liable for any claims for loss, damages or compensation against non-fulfillment should you purchase a product or service that cannot be fulfilled between the time of booking or enquiry, and the time of departure. In such an event, the Company shall refund to you all unutilised monies
  9. If there are any requests regarding special meals, dietary requirements, adjoining rooms and others, please inform the Company when making the reservation.  Such requests are subject to availability and confirmation.

3. MODE OF PAYMENT

Bookings must be paid in full at the time of booking charged to your chosen mode of payment.

  1. Your booking is not confirmed and travel documentation will not be issued until authorisation has been obtained from the relevant payment mode. Any confirmed booking is subject to your credit card approval for the transaction.
  2. By making a full payment does not definitely confirm your booking depending on tour components availability. In the scenario where the Company is unable to confirm your booking due to tour components availability after payment has been successfully charged, the Company will propose alternative and offer the option for a full refund.
  3. When making a booking on our website, you undertake to provide accurate, true and complete information to the Company, including valid credit card details. Failure to do so may result in an inaccurate booking or non-fulfilment of your booking. As such, the Company shall not be liable for any damage or loss incurred.
  4. The Company conducts random checks by calling and/or emailing you to verify your purchases made via our website. At times, we may request for photocopies of the credit card used (back and front) and you to fill up a credit card authorisation payment form to minimise the possibility that the card may have been misused by an unauthorised third party. You agree to cooperate and provide necessary information to the Company without delay. In cases where the Company is carrying out random checks and is unable to contact you via email, or in urgent cases via phone, the Company reserves all rights to cancel the booking and you shall not hold the Company liable for any loss or damage incurred.

3. TRAVEL DOCUMENTS

It is strictly the passenger's responsibility to ensure:

  1. international passport has a validity period of at least 6 months from the date of departure.
  2. relevant visas may be required is duly applied prior to departure.
  3. necessary vaccinations may be required is duly taken prior to departure.
  4. For Singapore permanent residents, please bring along your exit permits when travelling.
  5. For foreign passport holders, it is the passenger's responsibility to hold valid re-entry VISAS.

The Company will, wherever possible, but shall not be obliged to assist you to obtain the necessary visas. Service charges and visa fees will be borne by you. The Company does not guarantee the approval of the visa application.

The Company shall not be responsible for any expenses, reimbursement or refund of any tour prices if any passenger is refused entry by any country on the tour for whatever reason, including lack of necessary visas. All proper travel documentation is the sole responsibility of the passenger.

4. CANCELLATION & AMENDMENT POLICY

Please note that the terms and conditions for cancellation of and changes to bookings and purchases will vary for each product and service, and therefore you are advised to check with the relevant Company's employee(s) during office hours. You are not allowed to cancel or amend your booking or purchase via this Website. You must contact the relevant employee(s) of the Company via telephone or email to effect any cancellation or amendment. Please note that cancellation or amendment may not be allowed in certain cases, and if allowed, may require a minimum processing time of varying periods, subject to the specific terms and conditions applicable to the type of product or service booked or purchased. Cancellation or amendment may be subjected to cancellation or amendment fees imposed by the Company and, but not limited to, the relevant travel service provider(s), which you agree to bear in full and immediately pay up.

The Company reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims for loss, damages or compensation. In such an event, the Company shall refund to you all unutilised monies collected from you for that purchase.

You agree to bear the full cost of any booking, cancellation and administration fees for any product or service booked but not utilised for any reason. In some cases, the Company may charge cancellation and/or amendment fees in addition to those imposed by travel service providers.

Any refund is subjected to the Company's policy in terms of the amount, processing time and the mode of refund. The Company reserves all rights to determine the appropriate refund procedure.

For online hotel bookings, please note that a change to your booking such as a change of date, a change in hotel or a change in room type, constitutes a cancellation.

Any cancellation or amendment needs to be confirmed by the Company's reservation staff. If for any reason, you do not receive confirmation of your cancellation from our reservation staff after submission, you need to email to [email protected] or call the Company at +65 6327 8460 for assistance.

5. DISCLAIMER

Although the Company takes reasonable care to ensure that published descriptions are correct, the Company does not own or operate all third party products and services. The Company accepts no liability for errors or omissions in the description of accommodation or other travel services on the website, and the Company reserves the right to change information without prior notice. In some circumstances, the Company may not be able to honour the booking confirmation for reasons beyond our control. These reasons may include, but not limited to, government regulations, environmental, system downtime or natural disasters.

Payment or booking transactions over the Internet may be subjected to interruption, blackout or delays during transmission.

In extreme circumstances, the Company may be forced to cancel your booking. You will be notified as soon as possible and a full refund will be made to you. In no circumstance shall the Company be liable for any consequential and direct and indirect loss or damage. Our liability shall be limited to the amount you paid to us for the booking.

The Company shall not be liable for any failure or delay in performance of our obligations, which results directly or indirectly from any cause or circumstance, which is beyond our reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, epidemic, lightning, explosion, fog or bed weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the accommodation providers, strikes, lockouts or boycotts, embargo, blockade.

6. TRAVEL INSURANCE

Purchase of travel insurance is strongly recommended.

7. FEEDBACK / CLAIM

Any feedbacks/claim must be made in writing within one (1) week after the product/service had been supplied or rendered.  The Company shall not entertain any feedback/claim not made within the stipulated time period.

8. GOVERNING LAW & JURISDICTION

The Terms and Conditions, its performance and all disputes arising out of or in connection with the Terms and Conditions shall be governed by the laws of Singapore. You hereby consent and submit to the exclusive jurisdiction of the courts of the Republic of Singapore in all questions and controversies arising out of or in connection with the Terms and Conditions, its performance and your use of this Website.